At By Alden, we aim for your complete satisfaction with your purchase. We understand that sometimes a product may not meet your needs or expectations, and we want to make the return process as smooth as possible.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Eligibility for Returns:
To be eligible for a return, items must be returned to us in unworn and unwashed condition, suitable for resale with tags still attached in the original packaging.
If an item is not returned in compliance with the instructions (e.g., if it is damaged, not pre-registered for return, shows signs of use, or is not in the original packaging), we reserve the right not to offer a refund, or store credit.
How to Initiate a Return:
To initiate a return, contact our support team at info@byalden.com. Please provide your order number and a brief explanation of the reason for the return.
Return Shipping:
Customers bear the responsibility for return shipping costs unless the return is a result of an error on our part or if the product is found to be defective/wrong item. Please note that shipping delays due to customs clearance, which are beyond our control, are not considered valid reasons for initiating a return.
Please note: Delays caused by customs clearance are beyond our control and are not considered valid reasons for a return. Returns for bundled items must generally include all products within the bundle. Individual products may not be returned separately.
If your order arrives damaged, defective, or in the wrong color or variant, we’ll cover the return shipping costs. Please contact our support team within 14 days of delivery to report the issue.
Refund Process:
Once we receive your returned item and inspect it, we will notify you of the approval or rejection of your refund.
If approved, the refund will be processed to the original method of payment within 7 business days.
Refunds may take additional time to appear in your account, depending on your financial institution.
Non-Returnable Items:
During special promotions, returns of discounted items can only be converted into store credit.
Defective or Damaged Items:
If your order arrives damaged, defective, or in the wrong color or variant, we’ll cover the return shipping costs. Please contact our support team within 14 days of delivery to report the issue.
Return Denial:
By Alden reserves the right to refuse returns that do not meet our return policy guidelines. This includes products that have been opened, used, or are no longer in their original condition and packaging. Items returned outside the eligible return period may also be denied. Returns sent to any address other than the one provided by our support team will not be accepted.
